FAQ

Frequently Asked Questions

Q: I do not see a stock finish that will go with my interior.  Can you provide custom finishes?

A: Yes, we can provide a wide variety of custom colors and finishes.  Please call customer care at +1 (253) 804-6070: Monday-Friday: 7:00 AM-5:00 PM Pacific Standard Time.  Or go to our "Contact Us" page and leave a message.

Q: Can I provide my own finish?

A: Yes, you can finish yourself.  Just order "Raw Steel No Finish"

Q: Do I have to pay sales tax?

A: Only customers with ship to addresses located in Washington State will be charged Washington State sales tax.  The rest of U.S. no sales tax.

Q: Are all of your products made in the United States?

A: Yes, all of our products are 100% handcrafted at our shop located in Auburn, Washington USA.

Q: Do you have contractor pricing?

A: Yes, please contact customer care at +1 (253) 804-6070: Monday-Friday: 7:00 AM-5:00 PM Pacific Standard Time.  Or go to our "Contact Us" page to leave a message.

Q: Is there longer lead time on custom colors and finishes?

A: Not usually for most custom colors and finishes.  Some might require additional lead time to have the powder coat  or paint manufactured and shipped to us.

Q: Why does it take 10 business days to ship my order?

A: All products are "Made-to Order".  Truly handmade products take time and care to manufacture.  The lead time allows us to ensure a quality product for the customer.